Privacy Policy

aiartex.com and the AIArtex platform (“we”, “us”, “our”) are committed to protecting your privacy. Read together with our Terms & Conditions, this policy explains how we collect, process, store and share personal information.

“Personal information” means any data that identifies you directly or indirectly — for example your name, address, email, account records and transaction history.

Account and identity data: the details you provide when registering, completing verification or contacting us, such as your name, email address and identification documents.

Transaction data: funding instructions, wallet addresses, order and transaction history needed to operate and secure the service.

Technical and usage data: IP address, device, operating system and browser details, access times and pages viewed. This information is used in aggregate for performance, analytics and infrastructure management and does not by itself identify you.

We use cookies and similar identifiers to keep the platform running efficiently, understand how it is used and measure our communications.

Functional and analytical cookies help us see which areas are used most and where people run into problems. Measurement technologies in our emails confirm delivery and engagement. Carefully selected service providers may also set cookies to support audience measurement and transaction monitoring.

You can control or block cookies through your browser settings; doing so may affect some functionality.

We process personal information only for the purposes it was provided for: to create and manage accounts, deliver platform functions, verify identity, meet legal and regulatory obligations, keep the service secure, and respond to you.

We send marketing messages only with your consent, which you can withdraw at any time.

We may share personal information with trusted service providers and affiliates that support our operations and infrastructure, with financial partners or successors in the event of a merger, acquisition or restructuring, and with regulators, courts or law enforcement where the law requires it.

Any third party handling data on our behalf is contractually required to apply strict security standards and to process it only for the authorised service. We do not sell personal information.

Subject to applicable law, you may request confirmation of the data we hold about you and a copy of it, ask us to correct inaccurate or incomplete details, or request deletion or restriction of processing where we are not legally required to retain records. You may also have rights to portability and to object to certain processing.

To protect your privacy, we will verify your identity before acting on any access or deletion request.

Access to personal information is limited to authorised personnel bound by confidentiality obligations, and processing partners are vetted against our security requirements.

If a security incident affects your personal information, we will inform you without undue delay, in line with applicable law.

Personal information is kept only as long as needed for the purposes described in this policy or to satisfy legal and regulatory requirements. Certain compliance and account records may need to be retained for an extended period after an account closes; exact retention periods will be confirmed before launch.

Once information is no longer required, it is securely destroyed or anonymised in line with industry practice.

With your consent, we may send product news and offers. You can change your preferences or opt out at any time through your account settings or the unsubscribe link in our emails.

Our platform may link to external websites. This policy applies only to aiartex.com, and we are not responsible for the content or privacy practices of third-party sites — please review their policies when you visit.

If you have a concern about how we handle your personal information that we cannot resolve, you have the right to complain to your local data protection supervisory authority.

We may update this policy from time to time. Where changes materially affect your rights, we will notify you through the platform or by email.